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One Window Cell of
Rawalpindi Development Authority
Complaint Cell / One Window Operation in RDA was
established in November,1999 with a view to provide expeditious relief
to the General Public. Direct access of the General Public to RDA
functionaries have been banned and all the petitions / applications
are received through One Window. The Directors concerned however, are
daily available to General Public for personal hearing, in case of
emergent needs. Any unresolved issues reported to the complaint cell
at one window counter are brought to the not ice of the Director
Finance, RDA who is also incharge of one window counter and the
complaint cell. All such complaints are formally sent to the Director
concerned for personal intervention and redressal. The complaints are
also followed up personally by the complaint/counter clerks for
accelerated disposal. Incharge one window counter / complaint cell
remains available to attend to any grievances / problems and
frequently visits the counter himself to attend to the grievances
issues for redressal.
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Quick and Speedy Disposal Of Petitions /
Complaints.
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To Provide Expeditious Relief to General
Public.
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To Create Public Friendly Environment.
Contact Nos: 051-5555490-2
Timing of One Window from 8:00 AM
to 1:00 PM
Monday - Saturday, Friday 8:00 AM
to 12:00 PM
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